Refund policy

Returns

You can return your item for exchange, refund or credit voucher within 30 days of original purchase. This applies to full-price merchandise only, purchased online at www.burkemarine.com.au.

If goods are faulty, wrongly described or different from a sample shown, you have the wrong size, or it's just not what you had imagined, please contact our customer service team for assistance.

If you would like to make a return, please download and follow the instructions found within the return order form.

Return Conditions

Item Condition: Goods must be returned in an unworn, original condition, with all original tags attached and/or in their original packaging.

Proof of purchase: Any item presented for return or exchange needs to be accompanied with its proof of purchase. Proof of purchase will normally be in the form of an invoice, order number or delivery note supplied to you by Burke Marine. If you cannot locate your invoice or delivery note, please contact our customer service team and they will be able to assist in providing you with a copy to include with your return.

Non-merchandised items, such as gift cards are not eligible for return or refund.

Faulty or incorrectly described items: Faulty or incorrectly described goods will be repaired, replaced or refunded according to the statutory rights of the customer, and in line with the warranty policy.

Refund Transactions: Refunds will only be issued in the same form as the original payment.

You are responsible for shipping your items back to us for all returns for change of mind, exchange of size, or incorrect purchase.

If an item happens to be faulty or we have sent you the wrong product, we will cover the cost of posting the item back. In all other cases, you are responsible for shipping your items back to us.

Please note shipping costs will be deducted from any refund.

Order Duties, Taxes & Other Liabilities: You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product ordered from the website. International orders are considered complete when they have been shipped. International orders are not eligible for refunds if they are refused due to taxes, duties, or other liabilities imposed by any government agency.

 

If you feel that your return falls outside of our policy, then you will need to email shop@burkemarine.com.au or call our Head Office on 02 8188 3420 to confirm if your return can be accepted.